Refund & Cancellation Policy

A Client may cancel a submitted request at no charge at any time before Adamant begins processing it. Cancellations are made through the Client portal or by contacting our team.

If processing has already begun, the Client is charged only for the work completed up to the point of cancellation, itemized on the invoice. Any materials already consumed (packaging, labels, polybags) are chargeable.

If a Client believes an invoice contains an error, the Client should raise it within thirty (30) days of the invoice date through the in-portal ticket system, identifying the invoice number and the disputed line items.

Adamant reviews disputed line items against the operational record. Where an error is confirmed, Adamant will issue a corrected invoice or a credit note. If the invoice was already paid, the confirmed overcharge is refunded to the original payment method or applied as an account credit, at the Client's election.

Undisputed portions of an invoice remain payable by the original due date while a dispute is being reviewed.

If Adamant mis-processes, mislabels or damages goods through its own error, Adamant will, at its option and as the Client's exclusive remedy: (a) re-perform the affected service at no charge, (b) waive or credit the associated service fees, or (c) reimburse the documented wholesale cost of the affected units, subject to the limits in Section 9 of the Terms of Service.

Claims must be submitted within thirty (30) days of the relevant shipment or inventory record, with supporting documentation such as photographs, counts, or marketplace records.

Where a Client pays more than the invoiced amount, or pays the same invoice twice, Adamant will refund the excess to the original payment method, or apply it as an account credit against future invoices, according to the Client's instruction. Overpayment refunds are processed within ten (10) business days of confirmation.

Services correctly performed in accordance with the Client's instructions are not refundable. Storage fees accrued while goods were held are not refundable. Third-party costs already incurred on the Client's behalf — including carrier postage, freight charges, and consumed packaging materials — are not refundable once committed.

Charges arising from inaccurate Client instructions, marketplace policy changes, or carrier action are not refundable.

Approved refunds are returned by the same method the original payment was made: card payments are refunded to the card used, and bank transfers are refunded to the originating bank account. Refunds are issued in United States Dollars. Adamant does not issue refunds in cash or to third-party accounts.

Once approved, refunds are submitted within ten (10) business days. The time taken for funds to appear depends on the card issuer or receiving bank.

The Client agrees to contact Adamant first and allow a reasonable opportunity to resolve any billing concern before initiating a chargeback. Adamant maintains full operational and acceptance records — including signed agreements, itemized invoices, inventory and shipment records, and payment receipts — and will provide them in response to any dispute.

Refund requests and billing questions: info@adamant.center or +1 505-520-2725. Written correspondence: 100 Lincoln Ave, Raton, NM 87740, United States.